F E E D B A C K & C O M M E N T S
YOUR EXPERIENCE MATTERS TO US, WHICH IS WHY WE TAKE AN ACTIVE AND SERIOUS APPROACH TO LEARN AND IMPROVE
Whether you have a concern or equally would like to give praise to the services provided by any of the parties, or you wish to raise a point with ourselves, we would like to encourage and hear from you.
Through an open culture of communication, we move in a positive direction, the form is for everyone - please 'download' a physical version which can then be posted or emailed back to us.
Where matters you consider more urgent, then please contact your assigned consultant in your - "Welcome Pack".
F E E D B A C K P R O C E S S
1
Once received and your identity has been verified, your feedback will be formally acknowledged and dealt by the appropriate officer.
2
To ensure we achieve a satisfactory outcome for all parties involved, please allow adequate time for our panel to review the nature of your comments, if need be we will investigate matters into more depth.
3
Once all information has been considered and presented to us, we as (Oasis) serve to be the mediator between the parties concerned to achieve a fair and civilised outcome.
